Ekurhuleni Metropolitan Municipality - Boksburg Customer Care Centre
Trichardt Street
Boksburg
South Africa
Boksburg
South Africa
Trichardt Street, Boksburg, South Africa
Ekurhuleni Metropolitan Municipality has introduced the concept of Customer Care Areas for your convenience. This one-stop service delivery point provides you with integrated access to services and information. The following services are rendered at all customer care areas: Payment and account-related services; Lodging and following up of all complaints; Provision of information related to all services in the Metro; Liaison with and referral to line departments where necessary; Booking of facilities and services; Provision of a multi-purpose community care front desk; Provision of a "one-stop Metro-wide" customer care service to all the customers of Ekurhuleni; and Switchboard and call centre related services. These centres are open weekdays from 08h00 to 16h00 except for Wednesday when they open at 09h00.
Category: Metropolitan Municipalities
Links: Ekurhuleni Metropolitan MunicipalityReviews
PC
Priscilla Colling
18 DEC 2021The Sevice Levels at Bokburg Ekhurleni Municipality is both scary, unprofessional and unacceptable. O yet to receive proper feedback as to why after a PMT was made on 01 Dec that 17 days later , I am still waiting for reconnection to ge made. I have contacted the Ekhurleni WhatsApp number and liased with an individual, who didn't give me his /her name. Who informed me my electricity will be reconnected yesterday 17 Dec , yet once again nothing has happened. Upon visiting the branch yesterday, I was told the reconnection was processed and it will be reconnected yesterday. However I am appalled at blatant lies, and misleading of the customer. Service levels are totally unacceptable. They are not delivering...I am shocked at the continuous ignoring of messages. I have all the screenshots and it looks like they don't care about their service delivery at all or the quality thereof.
Classification
Boksburg, East Rand, Gauteng, South Africa
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